Performance Management

Getting the best out of employees is one of the biggest challenges faced by managers.  Gillian Reid, employment law specialist at Ware & Kay in York  Wetherby & Malton, looks at what managers can do to manage performance and, if necessary, how to dismiss an underperforming employee. Poor performance can include lack of productivity or slowness, inflexibility, a breakdown in working relationships with colleagues or customers, a failure to reach targets, customer complaints, and negligence or mistakes.  Ignoring these issues risks undermining the manager's position and demotivating other staff, whereas dealing with them can increase both productivity and staff engagement. Managing performance on a day-to-day basis It is far better to deal with problems as they arise, rather than waiting for them to become a major issue.  Performance should be kept under review throughout the…